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Customer Spotlight
Tom Swenton and his son Dan Swenton at Applied Automation have laid Big Business to rest, and are now one of BMA's newest and most promising customers. Right out of Syracuse, New York, this strong member of the AHTD (Association for High Technology Distribution)has taken BMA's auto purchase order and assembly capabilities to new heights. Working from their new location that houses some 10,000 components, and assemblies, Applied Automation employees enjoy the flexibility and ease of making sure that the correct parts are ordered when they need them. Maintaining a complex ordering system where each employee is responsible for their own purchase orders, they fully take advantage of BMA's auto purchase order creation ability that is available through the Order Entry module. With each employee maintaining their own sales orders and purchase orders things could get confusing and hard to maintain, but with the PO creation function they can create orders, check inventory, add items to a new or existing PO as they need to. Along with the purchase order function, Applied Automation has taken full advantage of the assembly management within BMA. Having the ability to add an assembly to the item file "On the fly" has increased their productivity. Normally with their previous system the assembly would have to be entered and then each individual item placed on the PO and linked back somehow to the original order. Now with BMA they can enter the assembly on the sales order and then create a purchase order for all the components that they want to. Their next step now that they have mastered the standard and some of the advanced features of BMA, Dan and Tom now plan to take full advantage of all aspects of the software like EDI, and advanced report writing.
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Sales Tool: Here is a feature that can help build Sales and Increase Business!
Interactive Customer Sales Worksheet
A newly added feature to BMA is the "Interactive Customer Sales Worksheet." This feature allows an employee taking the order to call upon that specific customers purchased items. These items are laid out in a searchable screen where you can find what the customer paid for the item the last time they bought it from you, what the system currently has as the price for the item, how many times they have order that item, the most recent shipped amount, most recent ordered amount, and where it was recently shipped to. Not only does the feature give you this information but you can browse the items, find one that the customer needs again and add it directly to the order with either his most recent price or the new price for the item in the system.
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What does this do for you?
The first advantage to this feature that is taken advantage of by the majority of our customers is the ability to temporarily change your order entry employee into a salesperson. Having the worksheet available at the push of a button and then being able to communicate to a customer "I notice that you have bought a lot of these items do you need more of them" adds a certain higher level of customer service and know-how to your business. The simple ability to give a customer reference to their buying history with you is tremendous and gives you an edge that they would not get anywhere else as quickly as you can give it to them.
Its as simple as pushing a button!
With the Interactive Customer Sales Worksheet getting the information that you need to become a better salesman is just a button push away. To use the feature all you need is customer buying history, and a keyboard. Every time an order goes through the system the items are added to the worksheet or updated if they were already present. There is no updating, importing, or manual enter necessary, this is strictly a behind the scenes table of information that updates and keeps the information for you.
Who should use this feature?
The Interactive Customer Sales Worksheet is for anyone. Use it to its fullest potential at your own discretion. It is in place as an available feature to help you increase sales, and productivity.
3 Reasons to use this feature
- Turn your order takers into salesman
- Make a customer feel known with the ability to ask them about specific items they may need to order
- Build Sales Orders simply from a Customers Sales Worksheet.
Give us a call and take advantage of this exclusive BMA feature today. (800) 814-6631
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Announcing the Following Upcoming Events:
Trade Shows
- Make arrangements early this year and Visit Us at the
Wholesale Florist and Florist Supplier Association (WFFSA) Show
March 5th – 7th , 2008
In Tampa Bay, Florida.
Regional User Seminars
- Also don't miss the 2 upcoming Regional User Seminar:
New Orleans, Louisiana on February 20th, 2008
Denver, Colorado on February 28th, 2008
The Itinerary for these trade shows is as follows:
Vision of the Future, Training on Key Topics that you have selected, Round Table Discussions, and the Introduction of New Business Tools. Time 12 - 4pm local time
Talk with other BMA users and find answers to questions that you may have, and also to find the solutions to why you're looking to switch your software.
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